Customer expectations are always evolving and finding ways to keep up with them is one of the biggest challenges for businesses in the field service industry. Having skilled and experienced tradesmen who will deliver excellent service out in the field has become no more than the foundation for superior customer experiences. Often, it’s how you deliver your services that will leave a lasting impression rather than the quality of the job that your workers did. And being able to do things right on that front means giving your office staff all the tools they need to stay on track, including the right management software.

But can software that’s designed to keep your back-office processes running more efficiently really affect your actual dealings with your customers? It absolutely can. Here are 5 areas where the right field service software will help you and your team deliver service that your customers will value more.

More efficient interactions

When your customers reach out to you, whether it’s to make an inquiry, request a service call, or ask to renew their contract, they want everything they say or do to translate into results. Management software digitalizes and consolidates your processes, which allows your team to complete tasks and access essential data in a single environment. To your employees, that means they’ll be able to get more done in less time, but they aren’t the only ones who will benefit from the software. That boost in efficiency will also result in your customers having to asking fewer questions, getting more informative answers, and spending less time waiting for the results they’re after.

Smarter use of technology

Today’s customers have access to more technology than ever before, and many of them expect their providers to use that technology to keep them in the loop when they have a pending service request. Software that streamlines the process of sending reminders via e-mail or SMS are great at this and can help you show your customers that they aren’t just a ticket number in your system. E-mails don’t have the intrusiveness of push notifications either, so you can let your customers know when one of your field workers will be paying them a visit soon or that they can renew their contract at any time without forcing the information on them.

Reduced risk of errors

Doing things manually has always been subject to human error. Whether it’s filling in and filing customer information sheets, adding handwritten reminders to a physical calendar, or keeping a running inventory of parts and equipment on paper, those errors will inevitably lead to delays and other inconveniences for your customers. With the right software, you’ll be able to significantly reduce the amount of manual and paper-based tasks in your workflow, which will lead to fewer mistakes that can negatively affect the perceived quality of the services you deliver.

More consistency when scaling up

When an organization scales their operations up to keep up with their growth, everything happens in bigger numbers: more employees repeating a larger variety of tasks in larger volumes. Without the right software, any inconsistencies in the way those employees approach their tasks will eventually affect the quality of service their customers receive. Even differences in the way one person manages their files or formats certain information can make it more difficult for other employees to maintain a consistent level of service across all customers. In addition to digitalizing tasks, good software should standardize how those tasks are done to avoid inefficiencies, errors, and delays.

Better data management

As part of your operations, your business will come to accumulate different types of data. This includes information about your customers, your sales, your inventory, and it’s extremely important for all of it to be managed properly. Customer data, for example, needs to be stored securely for their privacy, but it should still be easily accessible to the employees who need it. With a cloud-based management solution, you no longer must worry about storing all that data and keeping it organized, because it’s kept under lock and key on hardware that’s managed for you. At the same time, the members of your organization who need it, whether they’re office staff attending to a service request or a manager looking for insights that will lead to better customer experiences, they will be able to quickly find what they need with a single login.

Trades Manager Plus is the all-in-one management platform for field service businesses that can be customized to meet your exact needs. It’s software that’s designed to do the heavy lifting for you in the background, so that you and your team can work the way you need to deliver the quality of service your customers expect.

To learn more about how Trades Manager Plus can power your digital transformation, e-mail us at sales@tradesmanagerplus.com.